Privacy Policy for White Mantis Roastery LLC

1. Introduction

Data collection may occur through our mobile application and in-store digital services. Certain website features may be informational only at this stage and may be expanded in future updates.

2. Scope

This policy applies to personal data collected through:

• Visitors to our website
• Users of our mobile application
• Customers placing in-store or app-based orders
• Loyalty program participants
• Customer support interactions

3. Data Controller

White Mantis Roastery LLC, Dubai, United Arab Emirates, is the data controller responsible for your personal data.

4. Information We Collect

We may collect the following categories of personal data:

• Contact Information: Name, email address, phone number, delivery address
• Order Information: Order details, preferences, and transaction history
• Technical Information: Device type, IP address, app usage data, browser information
• Payment Information: Processed securely via third-party payment gateways (we do not store card details)

5. How We Collect Data

• Direct Interactions: When you place orders, create an account, or contact us
• Automated Technologies: Through cookies, app analytics, and similar tools
• Third Parties: Payment processors, delivery partners, and service providers

6. Use of Personal Data

• Processing and fulfilling orders
• Customer support and service communication
• Improving app and service performance
• Sending notifications and updates (with consent)
• Legal and regulatory compliance

7. Legal Basis for Processing

• Consent provided by you
• Contractual necessity for service delivery
• Legal obligations under UAE law
• Legitimate business interests

8. Data Sharing and Disclosure

We may share personal data only with:

• Delivery and logistics partners
• Payment processing providers
• IT and analytics service providers
• Government authorities when legally required

9. International Data Transfers

Your data may be processed outside your country of residence. We ensure appropriate safeguards are in place to protect your data.

10. Data Security

We use industry-standard technical and organizational security measures to protect your personal information from unauthorized access or disclosure.

11. Data Retention

Personal data is retained only for as long as necessary to fulfill business, legal, or regulatory requirements.

12. Your Rights

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent where applicable

13. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze performance. You can manage cookie settings through your browser or device.

14. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect data from minors.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of our services indicates acceptance of the updated policy.

16. Contact Us

• White Mantis Roastery LLC
• Dubai, United Arab Emirates
• Email: hello@whitemantis.ae
• Phone: +971 58 953 5337